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Say What?! The Original Email Templates for Freelancers in Sticky Situations - Over 125 templates!
Know The Industry
That angry email from your client is gnawing at you… but you don’t know how to respond.
“Owning a home is a keystone of wealth, both financial affluence and emotional security.”
You want to sound professional, but firm, and stand up for yourself while coming up with a solution that will work for you and your client–but you can’t keep the emotion out of your response.
That’s where Say What?! comes in. These simple, copy and paste email templates can be tweaked to fit any difficult client situation and take the drama out of the equation. Delivered immediately upon checkout, this Google Doc is easy to use and will save you hours of stress agonizing over how to compose the proper response. Simply put, these email templates for bad clients turn problem situations into simple solutions.
Say What?! will help you…
- Craft the perfect email to any tough client situation
- Spend less time agonizing over emails
- Feel confident communicating with difficult clients
- Stop working with terrible clients
Not just for web designers!
Past versions of this product have been geared towards web designers, but now Say What?! has been re-written to work for ALL freelancers!
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Say What covers what to say when…
Basic Emails
- You get an inquiry
- A potential client schedules a discovery call
- You send the proposal
- You send the contract
- You send the initial invoice
- You send additional invoices
- You send the final invoice
- The client makes a payment
- The strategy call is scheduled
- You send the website homepage mockup for review
- It’s time for a weekly project update
- You need approval on revisions
- The project is ready for review
- The project is ready to launch
- You send the Goodbye Packet
- You ask for feedback
- You want to use the edited feedback as a testimonial
- You send the client a gift
Processes & Offerings
- A potential client requests a quote but doesn’t provide information
- A potential client refuses to sign a contract
- A client asks to cancel her contract
- A client chooses to hire someone else
- A client requests a phone call
- A returning client wants something right away (but you’re already booked)
- A returning client wants to work with you again (but you don’t want to work with her
- A client doesn’t want you to show their project in your portfolio
- A client wants you to remove your credit from the footer of their website
- A client wants a service you don’t offer
- A client wants part of their project to look “different” from the rest
- A client insists on something and then hates it
- A client hates everything you’ve sent her
- You can’t do something
- You stop offering services
Boundaries
- A client doesn’t respect your office hours
- A client calls outside your office hours
- A client wants to be friends on Facebook (and you don’t)
Money
- A potential client says, “You’re too expensive!”
- A potential client has a low (or no) budget
- A client wants free work
- You raise your rates
- A returning client is unhappy with your rate increase
- A client’s payment is late
- A client tells you they are unable to make final payment
- A client doesn’t make final payment (no explanation)
- A client asks for a refund
Scope & Timeline
- A client can’t make a decision
- You can’t deliver the project on time
- A client drags out the timeline
- A client asks to extend the timeline
- A client is scope creeping
- A client wants more revisions that outlined in the contract
- An emergency delays things
- A client goes MIA
Other Problems
- A potential client isn’t a good fit
- You make a recommendation the client hates it
- A client tries to tell you how to do your job
- A client won’t take no for an answer
- A client is rude to you
- You make a mistake
With multiple responses per scenario, you have over 129 templates to choose from!
Say What?! Excerpt
Wondering what the book is like? Here’s one of the scenarios! Simply choose the answer you want, fill in the blanks, and send to your client!
What to say when a client wants more revisions than outlined in the contract:
Option One – Add on more revisions
Hi [NAME],
I love the new idea you had to ____!
As outlined in our contract you get ____ revisions to each ____. Right now, we’ve already done ____ revisions. I’m happy to keep working with you until we get it just right, but will need to charge extra to cover the time spent on each one.
If you’d like more revisions, I’m happy to add them on to the next invoice at $____ each. Please confirm by ____ and I’ll get started on the new ____!
Thanks,
– [YOUR NAME]
Option Two – ENOUGH revisions already!
Hi [NAME],
I know committing to a ____ is hard! But we’ve already hit/exceeded the number of revisions for this project as outlined in the contract. At this time I’m unable to continue revising the ____.
Please choose one of the options I’ve already presented by ____ so that we can move forward with the rest of the project.
Thanks,
– [YOUR NAME]
Option Three – I’m over it.
Hi [NAME],
We’ve already hit/exceeded the number of revisions for this project as outlined in the contract. At this time I’m unable to continue revising the ____ and think it’s best for you to work with another designer.
I have attached the files and all work as outlined in the contract. You may use them as-is or another [DESIGNER/COPYWRITER/ETC,] may be able to bring your vision to life.
Thanks,
– [YOUR NAME]